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F.A.Q.

Answers before you buy, lease, rent, or request service

Start with common copier questions, then ask anything specific to your machine, budget, timeline, or office workflow.

Office copier showroom with multiple multifunction copiers for business buyers

Frequently Asked Questions

Shipping & delivery

Add more. Keep shipping capped.

Stock up on supplies or equip more of your office. Once you reach the shipping cap for supplies or copier purchases, additional items in that category add no shipping cost.

Copier Purchases

$199 Shipping!

Copier purchase shipping by quantity
Copiers purchased Shipping
1 Qty $199
2 Qty $299
3 Qty or more (maximum price shipping cost) $399

Every copier after the third adds $0 to copier shipping.

Supplies

$12.99 Shipping!

Supplies shipping by quantity
Supply items Shipping
1 Qty $12.99
2 Qty $16.99
3 Qty $20.99
4 Qty or more (maximum price shipping cost) $24.99

Every supply item after the fourth adds $0 to supplies shipping.

Standard purchase shipping rates apply within the 48 contiguous U.S. states and Washington, D.C. Rental and lease shipping and handling depend on copier quantity and term length.

Ordering supplies and copiers together?

The two shipping charges are calculated separately and added together. One supply item + one copier = $211.99 total shipping.

Shipping charges, explained

How much does supplies shipping cost?

Shipping is $12.99 for one supply item, $16.99 for two, $20.99 for three, and $24.99 for four or more. After the fourth item, additional supplies do not increase your supplies shipping charge.

How much does shipping cost when I buy a copier?

Copier purchase shipping is $199 for one copier, $299 for two, and $399 for three or more. Each copier added after the third ships at no additional shipping cost.

When do additional items ship at no extra cost?

For supplies, every item after the fourth adds no shipping cost, with supplies shipping capped at $24.99. For copier purchases, every copier after the third adds no shipping cost, with copier shipping capped at $399.

The applicable capped shipping charge still applies.

What if I order supplies and copiers together?

Supplies shipping and copier purchase shipping are calculated separately, then added together. One supply item and one copier have a combined shipping charge of $211.99: $12.99 for supplies plus $199 for the copier.

For four or more supply items and three or more copiers, the combined shipping charge is capped at $423.99 under our standard rates.

Rental & lease shipping

How is shipping calculated for a rental?

Rental shipping and handling depend on the number of copiers and the length of the rental. Contact us with your copier quantity and rental dates for shipping details.

How is shipping calculated for a lease?

Lease shipping and handling depend on the number of copiers and the lease duration. Share your equipment needs and planned lease term for shipping details.

Can I rent or lease outside the contiguous United States?

Rentals and leases are available only to customers within the 48 contiguous U.S. states and Washington, D.C. They are unavailable to customers in Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Destinations & freight forwarding

Where do your standard shipping rates apply?

Our standard domestic shipping rates apply within the 48 contiguous U.S. states and Washington, D.C. For delivery to Alaska, Hawaii, Puerto Rico, and other U.S. territories, contact us for a direct shipping quote or to discuss freight-forwarding arrangements.

Can you ship directly to Alaska, Hawaii, or U.S. territories?

Direct shipping quotes are available for Alaska, Hawaii, Puerto Rico, and other U.S. territories. Contact us with your order details and destination for pricing. Our standard domestic shipping caps do not apply to direct delivery to these locations.

Can you accommodate purchases going to international destinations?

Yes. Provide your freight-forwarding information, and we can ship your purchase to a U.S. port on your behalf. Our standard shipping and handling rates apply to delivery to that port. This option is also available for purchases headed to U.S. territories.

Contact us to discuss your destination and forwarding arrangements before ordering.

Do the standard rates cover the full international journey?

For a freight-forwarded purchase, our standard rates cover shipping and handling to the U.S. port. Contact us with your freight-forwarding information to discuss that delivery, and confirm onward transportation costs with your freight forwarder.

Common questions

Buying, leasing, and rentals

Should I buy, lease, or rent a copier?

Buying can make sense when you want ownership and clear upfront cost. Leasing can help with monthly cash flow. Rental works well for short-term needs, temporary offices, and flexible commitments.

Service, supplies, and setup

Still have a question?

Ask before you decide

Send the question with your copier model, supply part number, or buying timeline. We will help point you in the right direction.

Hours

Monday-Friday
8AM to 5PM PST

F.A.Q.

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Ask about copiers, supplies, leasing, rentals, service, or your office workflow.

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