Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition it was received. Toner cartridges, drums, and other printer supplies must have all seals, protective packaging, labels, and manufacturer packaging intact.

Non-Returnable Items
We cannot accept returns for:

• Opened, installed, used, or partially used toner cartridges or printer supplies
  
• Items damaged after delivery due to improper storage, handling, or installation
  
• Special-order, clearance, final-sale, or discontinued items marked as non-returnable
  
• Products returned without prior authorization
  

Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the damage. We will replace the item or issue a full refund at no cost to you.

Return Process
To initiate a return:

1. Contact us at info@copyfaxprinter.com with your order number and reason for return
   
2. Obtain a Return Merchandise Authorization (RMA) number
   
3. Ship the item back to us in its original packaging with the RMA number clearly marked on the outside of the box
   
4. Once we receive and inspect your return, we will process your refund within 5-7 business days
   

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. In those cases, we will provide a prepaid shipping label.

Refund Timeline
Refunds are processed within 5-7 business days of receiving your return. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear on your account, depending on your financial institution.

Questions?
If you have any questions about our return policy, please contact us at info@copyfaxprinter.com or call us during business hours.

Terms of Service

Overview
This website is operated by Prestige Office Solutions, Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Prestige Office Solutions, inc. By visiting our site or purchasing from us, you agree to these Terms of Service.

Online Store Terms
By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or guardian.

You may not use our products for any illegal or unauthorized purpose. You also agree not to interfere with the security, functionality, or operation of this website.

Products and Availability
We sell office supplies, including toner cartridges and related printer or copier supplies. Product availability, pricing, descriptions, images, and inventory may change without notice.

We make reasonable efforts to display product information accurately, including compatible machine models where applicable. However, we do not guarantee that all descriptions, images, pricing, or availability information will be error-free.

Orders
We reserve the right to refuse, limit, or cancel any order at our discretion. This may include orders with incorrect pricing, suspected fraud, unavailable inventory, shipping restrictions, or errors in product information.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

Pricing and Payment
Prices are listed in U.S. dollars unless otherwise stated. We reserve the right to update prices at any time. Payment must be received and authorized before orders are processed.

Shipping
Shipping times and delivery estimates are provided in good faith but are not guaranteed unless expressly stated. Risk of loss passes to the customer when the order is delivered to the shipping address provided.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Returns and Refunds
Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms of Service.

Product Use and Compatibility
Customers are responsible for confirming that products are compatible with their printer, copier, or office equipment before purchase. If you need help choosing the correct item, contact us before placing your order.

Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. If an order is affected by an error, we may contact you to confirm the corrected information or cancel and refund the order.

Third-Party Services
Our store may use third-party services for payment processing, shipping, analytics, or other business operations. Your use of those services may be subject to their own terms and policies.

Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of this site or purchase of our products.

Our total liability for any claim related to an order will not exceed the amount paid for that order.

Indemnification
You agree to indemnify and hold harmless [insert store name], its owners, employees, contractors, and service providers from claims arising out of your breach of these Terms or misuse of the website or products.

Changes to These Terms
We may update these Terms of Service at any time. Changes will be posted on this page, and continued use of the site after changes are posted means you accept the updated terms.

Contact Information
Questions about these Terms of Service can be sent to:

Prestige Office Solutions, Inc.
info@copyfaxprinter.com
(877) 692-6743